IT Helpdesk Support

• 1 Year Contract, renewable
• Working Hours: Monday to Friday, 8 hours work shift - 7am to 4pm / 8am to 5pm / 9am to 6pm (rotational within the team)
• Work Location : Work from home due to Covid19

Job Responsibilities:

•     Man the helpdesk (mailbox and ServiceDesk tool)
•     Answer queries
•     Perform basic investigation on an issue.
•     Route queries or issues to relevant team
•     Creating documentation (user guide, helpdesk guide, etc.)
•     Reporting

Job Requirements :

• At least 1 year(s) of working experience in the related field is required.
• At least posseses IT education background.
• Have good communication skill in English
• Have sufficient tech skill to understand IT functional flow and architecture (to route to the correct team)
• Capability to learn (new product, new concept, etc)
• Writing documentation