IT Helpdesk Support
DigiFort Singapore Pte Ltd| Date Posted: 17-May-2019
Entry Level, Experienced
'A' Levels, Diploma, Bachelor's / Honours
- Answer phone calls / respond to emails from customers
- Provide 1st level support including, but not limited to, problem identification, root cause analysis, case escalation, timely resolution of issues or problems, monitoring, preventive maintenance & implementing necessary measures to prevent future recurrence of similar incidents.
- Able to efffectively manage onsite service arrangement.
- To provide assistant & support in setting up & troubleshooting of office related IT matters for equipment such as desktops, laptops, printers & MFPs, NAS & servers.
- To respond to & provide technical support via emails, remote applications, as well as onsite visits (if necessary)
- To monitor support tickets & SLA of cases, while keeping the stakeholders informed of the case progress & closures
- To document problems & solutions, and archive it in our Knowledge Base repository upon closure of cases.
- To ensure proper management of records, you are required to assist in preparing and updating documentations eg. Technical specification, configurations records, user guides, logs etc.
- Meticulous & able to work methodically to diagnose, analyze and troubleshoot IT related issues
- Able to multi task and effectively prioritize tasks to ensure timely closure of tickets & issues
- Able to communicate effectively & openly and professionally to users, co-workers and stakeholders, on problems, root causes & solutions.
- Possess good time management and documentation skills.
DigiFort Singapore Pte Ltd