IT Helpdesk Support Executive

THATZ International Pte Ltd| Date Posted: 21-Nov-2019
EA Licence No: 04S4557|EA Personal Registration No: 199800916C
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Job Nature:
Position Level:
Diploma, Bachelor's / Honours

Job Description

Are you the right person we are looking for as our team player to support our business growth? As part of our Next-Generation ICT Engagement and Consultancy (Thatz 2.0) growth roadmap, we are seeking keen candidates to join us on our journey as we scale towards greater heights.



Founded since 1998, Thatz International has now evolved into the Next-Generation ICT Engagement and Consultancy establishment.


Thatz 2.0 offers leading edge ICT & Digital Solutions, as well as, world class Services to organizations, companies or institutions seeking to further their operations or businesses excellence.


A BizSafe3 and TAFEP pledge company, Thatz International has been recognized through various achievements such as Singapore SME1000 since Year 2013 and Total Defense Award since Year 2012. The Founder has also been recognized with the inaugural Teochew Entrepreneur Award 2016.


Join Thatz now to maximize your true potential to the fullest by excelling in your CAREER!




ICT Helpdesk Engineers


Primary Responsibilities:

  1. To answer all hotline calls, emails or approved social media platform within SLA.
  2. To log all the incidents into the call management system.
  3. To provide efficient and timely support to end-users.
  4. To escalate any unresolved issue to 2nd and 3rd level of support for their attention and further resolution.
  5. To follow up on the progress of all outstanding issues until closure.
  6. Assist in ICT projects and other administrative tasks.


Job Requirements:

  1. Preferably with six months of ICT Helpdesk working experience. Those with at least 1 to 2 years of relevant experience will be considered for a senior position.
  2. Good command over written and spoken English.
  3. Excellent customer service skills.
  4. We provide hands-on training and buddy guidance for all new hires.
  5. Patient and a friendly person with a strong interest in providing Customer Service.
  6. Adaptability to work in multicultural environment.
  7. A strong team player.


Key objective of this role:

To deliver awesome user experience through result oriented outcome with friendly service disposition ...we call it Thatz Way!



Compensation Package:

  1. Basic Salary
  2. H&S Insurance Coverage
  3. Annual Leave and Medical Benefits
  4. Other Benefits


As a people developer, we embrace Thatz Delight for:

  1. Career progression
  2. Subsidized trainings and certifications
  3. Annual Increment based on performance
  4. Performance rewards
  5. Company events and annual awards
  6. Community and sustainability support




As an advocate for fair employment, we strive to do our best to render objective and merit based considerations for all applications, and we shall communicate with you personally when short-listed. For those who are not short-listed, your profile will be kept for other opportunities where suitable.


Best wishes to your job search!


Feel free to recommend this position to your friend(s) or relative(s) who may meet our needs and be rewarded.


For more information about THATZ and other job listings, please visit:

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Company Overview
THATZ International Pte Ltd