IT Helpdesk Support Executive

OakTree Consulting| Date Posted: 9-Sep-2019
EA Licence No: 06C4642|EA Personal Registration No: R1105598
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
Diploma

Job Description

Responsibilities:
- Provide daily IT Infrastructure/Operations support to users locally and regionally.
- Manage the Global Helpdesk and the online Support requests to provide effective technical support and troubleshooting.
- Level 1/2 support for hardware, desktop applications, software and email applications.
- Configuration of IT Workstation and Equipment including desktops/PCs, laptops, wireless routers and mobile devices.
- Support seamless operation of video/audio conference and other infrastructure services.
- Train end users on IT usage, security, systems, applications, devices, primers & etc.
- 24/7 standby

 

Requirements:
- Candidate must possess at least Diploma in IT 
- Min 3 Year(s) of working experience in the related field is required for this position.
- Service-oriented mind-set; Customer focused
- Proficient in Windows Systems (Server, SQL, IIS, FTP, DNS, DHCP & etc), Networking & Security Equipment (Cisco & Sonicwall)
- Able to work in a lean setup with high level of “hands-on” technical work. 
- Team player and able to work well with others.

 

Please send in your resume in MS Word format to [Click Here to Email Your Resume]

Manimalah Suppiah, EA License No : 06C4642, EA Reg No : R1105598

Company Overview
OakTree Consulting