IT Helpdesk Support (CBD)

People Profilers Pte Ltd| Date Posted: 17-Sep-2019
EA Licence No: 02C4944|EA Personal Registration No: R1985061
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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
ITE/ NITEC/ Higher NITEC, 'A' Levels, Diploma

Job Description

Working Hours: 5.5 Days (Alternate Saturday Work-week)
Working Location: Raffles Place


Our client is an established company headquartered in Singapore with more than 20 years in the IT support services industry

Responsibilities:

• Provide solutions to simple issues reported by bank users over remote assist by phone or network remote control.
• Responsible for providing remote technical assistance and support related to computer systems, hardware, or software.
• Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solution.
• Applies understanding and knowledge of information systems products and services to assist users.
• Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.
• Prioritizes issues using appropriate escalation procedures, and coordinates referrals to technical, professional, or service personnel as needed.
• Evaluating alternative approaches and selecting optimal approaches.
• Focus on SLA and resolution process.

 

Requirements:

• Minimum 1-year remote desktop support experience.
• Minimum NITEC in Information Technology or equivalent.


All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.


Please email your resume in a detailed MS Word format to [Click Here to Email Your Resume] stating:
1. Current Drawn:
2. Expecting Salary:
3. Date Available:
4. Reason To Leave Each Job:


We regret that only shortlisted candidates will be notified.


Darren Wong Shin Loong
People Profilers Pte Ltd
10 Anson Road #09-01/02 International Plaza Singapore 079903
Tel: 6805 0857 
www.peopleprofilers.com
EA License Number: 02C4944
EA Personnel Reg Number: R1985061
Job ID: 45380

Company Overview
People Profilers Pte Ltd