MCI Career Services Pte Ltd

IT Helpdesk / Service Desk Agent x5 (UP$2300 / Central / West / IT)

MCI Career Services Pte Ltd| Date Posted: 3-Feb-2020
EA Licence No: 06C2859|EA Personal Registration No: R1986460
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Job Nature:
Permanent, Contract
Position Level:
Entry Level, Experienced
ITE/ NITEC/ Higher NITEC, Diploma

Job Description

Basic Information:

  • Working Place : Changi Business Park/ CBD area
  • Basic UP $2300 + Shift Allowance
  • Shift : 8 hours rotating shift ( Shift allowance UP $25)


  • Log incidents with for the service requests received via incident logging tool, phone and emails,
  • Route calls to the vendors in case of issues pertaining to vendors
  • Maintain up-to-date information on the customer contacts, vendor contacts, management contacts, SLA matrix, Severity and categorization matrix
  • Simple software and hardware troubleshooting and upgrading 
  • Eslate the ticket the upper level if the service is beyond service level 

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS format to us [Click Here to Email Your Resume]

Our dedicated and approachable MCI consultants will get back to you soon for a confidential discussion.

Please include the following information in your resume:

  • Education background
  • Work experiences in point forms
  • Reason (s) for leaving
  • Current and expected salary
  • Date of availability / Notice period

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **
We wish you all the best in your career search.


Tee Kia Qi (Jess)
Registration Number: R1986460
MCI Career Services Pte Ltd EA. License Number: 06C2859

Company Overview
MCI Career Services Pte Ltd