IT Helpdesk *MNC*/ Good prospect (Junior Level) - Perm

Recruit Express Pte Ltd| Date Posted: 5-Apr-2019
EA Licence No: 99C4599|EA Personal Registration No: R1761981
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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
Diploma, Bachelor's / Honours

Job Description

IT Helpdesk *MNC*/ Good prospect (Junior Level) - Perm

  • Provide 1st tier IT support to internal customers in South East Asia region
  • Support and troubleshoot PC software, hardware and IT system problem via remote PC access and phone
  • Manage IT Service requests via Helpdesk ticketing, email and other IT support channels etc
  • Monitor various Dashboard systems for SLA KPI fulfilment
  • Analyze data trends and make reports using MS Excel, reporting tools etc
  • Conduct Service desk and IT training to customers
  • Handle customers' complaints when necessary
  • Maintain systems to meet or exceed client security requirements
  • Administer and manage IT systems' user accounts i.e. ID creation, deletion, modification
  • Escalate incident requests to 2nd & 3rd tier support personnel if it cannot be resolved at 1st tier

Requirement: 

  • At least 6 months of experience in IT support
  • Minimum diploma in computer science/ IT related course

 

 

Interested candidate please send your resume to Choong Li Yi Evangeline (R1761981) via "APPLY NOW"

Company Overview
Recruit Express Pte Ltd