PAct Consulting

IT Helpdesk

PAct Consulting| Date Posted: 30-Mar-2020
EA Licence No: 10C3914|EA Personal Registration No: R1100387
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Job Nature:
Position Level:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

An established IT organization is seeking dynamic individuals to explore the following position:


Helpdesk Officer (1st Level Technical Support)



  • Handle Level 1 of inbound calls and email enquiries
  • Monitor and support Linux & Windows system on AWS cloud
  • Ensure issues are recorded, tracked, resolved and follow-ups on a timely manner



  • Min O Level with relevant experience / NITEC / Diploma in IT or related fields
  • Excellent written and communication skills
  • Possess the strong sense of responsibility, initiative, and commitment to customer service
  • Meticulous and is a team player with a pro-active and good attitude
  • Must be able to perform shift duty; Shift 1: 8am to 5pm; Shift 2: 4pm to 1am (work from home); Shift 3: 12am to 9am (work from home)
  • Training will be provided
  • Experience with Linus / Windows Administration / Cloud (Amazon Web Services) will be an advantage


If you meet the requirements of the above position, please email us a detailed resume stating personal particulars, qualifications, experience, present and expected salaries, contact numbers, together with a recent passport-size photograph and transcript to:

[Click Here to Email Your Resume]

(All applications will be treated in strict confidence. We regret that only short-listed candidates will be notified)

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PAct Consulting