IT Helpdesk Engineer

Jobster Pte Ltd (EA License No: 06C5060)| Date Posted: 5-Feb-2021
EA Licence No: 06C5060|EA Personal Registration No: 200818951C
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Job Nature:
Permanent, Contract
Position Level:
Experienced
Qualification:
ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

Job Description

  • 1 Year Contract, renewable
  • Working Hours: Monday to Friday, 8 hours work shift - 7am to 4pm / 8am to 5pm / 9am to 6pm (rotational within the team)
  • Work Location : Work from home due to Covid19

 

Job Responsibilities:

  •     Man the helpdesk (mailbox and ServiceDesk tool)
  •     Answer queries
  •     Perform basic investigation on an issue.
  •     Route queries or issues to relevant team
  •     Creating documentation (user guide, helpdesk guide, etc.)
  •     Reporting

 

Job Requirements :

  • At least 1 year(s) of working experience in the related field is required.
  • At least posseses IT education background.
  • Have good communication skill in English
  • Have sufficient tech skill to understand IT functional flow and architecture (to route to the correct team)
  • Capability to learn (new product, new concept, etc)
  • Writing documentation

 

Company Overview
Jobster Pte Ltd (EA License No: 06C5060)