MCI Career Services Pte Ltd

IT Helpdesk Engineer / Helpdesk Support (Level 2) (UP $2600 / Various Locations / 5D)

MCI Career Services Pte Ltd| Date Posted: 29-Nov-2019
EA Licence No: 06C2859|EA Personal Registration No: R1981755
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
ITE/ NITEC/ Higher NITEC, 'A' Levels, Diploma

Job Description

Basic up to $2600
Various Working Location
5 Days Office Hour

 

Responsibilities:

  • Resolve escalated support issues from Level 1 Helpdesk
  • Diagnose and repair problems to the client's desktops & laptops via the phone, email and remote tools or in person at the user’s location
  • Issues that you will be required to troubleshoot includes password resets, printer set up, troubleshooting account specific client applications, and basic diagnosing of the desktop/laptop software problems
  • Updating of status on the tickets assigned and closure of completed cases.
  • Carry out equipment checks (including AV equipment) to ensure that these are functional
  • Support for VIP users
  • Assist Team Lead in any assigned tasks
  • Migration of OS to latest versions and technology refresh of old equipment

 

Please submit your updated resume in MS format by using the APPLY NOW BUTTON. Alternatively, you may send your resume to [Click Here to Email Your Resume]

 

Please include the following information in your resume:
• Education background
• Work experiences in point forms
• Reason (s) for leaving
• Current and expected salary
• Date of availability / Notice period

 

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/ or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

 

**We regret to inform that only shortlisted candidates would be notified. **

 

Lee Sheau Hui (Anville)
Registration Number: R1981755
MCI Career Services Pte Ltd
EA Licence No: 06C2859

Company Overview
MCI Career Services Pte Ltd