IT Helpdesk Consultant (Perm / MNC / up to $4000)

Recruit Express Pte Ltd| Date Posted: 20-Mar-2019
EA Licence No: 99C4599|EA Personal Registration No: R1872248
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Job Nature:
Contract
Position Level:
Entry Level, Experienced
Job Category:
Qualification:
Diploma, Bachelor's / Honours

Job Description

We are looking for an IT Helpdesk Consultant responsible for:

  • First tier IT support to internal customers in SEA region
  • Support and troubleshoot PC software, hardware and IT system problem via remote PC access and phone
  • Manage IT Service requests via Helpdesk ticketing, email and other IT support channels etc
  • Monitor various Dashboard systems for SLA KPI fulfillment
  • Analyze data trends and make reports using MS Excel, reporting tools etc
  • Conduct Service desk and IT training to customers
  • Handle customers' complaints when necessary
  • Maintain systems to meet or exceed client security requirements
  • Administer and manage IT systems' user accounts i.e. ID creation, deletion, modification
  • Escalate incident requests to 2nd & 3rd tier support personnel if it cannot be resolved

Requirements:

  • Degree or Diploma in Information Technology
  • Candidate with a Degree, but without working experience can try

Other information:

  • Staggered shift from 7am to 7pm, Monday to Friday (8 hours shift: 7am to 4pm, 8.30am to 5.30pm, 10am to 7pm)
  • Flexibility to work on Public Holidays

 

We regret to inform only shortlisted applicants will be contacted.

 

EA Licence No. 99C4599
EA Personnel Registration No. R1872248 (Serene Lim See Min)

Company Overview
Recruit Express Pte Ltd