IT Helpdesk @ Clarke Quay (5 Days, Max $3000)

HR Focus| Date Posted: 23-Jul-2020
EA Licence No: 13C6829|EA Personal Registration No: R1880292
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Job Nature:
Position Level:
ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

Job Description

Working Hours: 9am-6.30pm



  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network
  • Ask users targeted questions to understand the root of the problem quickly
  • Track computer system issues through resolution, within agreed/acceptable time limits
  • Interact with users through a series of actions, either via phone, email or chat, till they
    resolve the issue
  • Properly escalate unresolved issues to appropriate internal teams 
  • Provide prompt and accurate feedback to users 
  • Refer to internal database or external resources to provide accurate tech solutions 
  • Ensure all issues are logged properly
  • Prioritize and manage several open issues at one time
  • Follow up with users to ensure their IT systems are fully functional after troubleshooting  
  • Prepare accurate and timely reports and documentation
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with the users 
  • Perform new PC hardware deployment to end-users
  • Manage and Administer Microsoft Windows Servers (AD, DNS, DHCP, RDS,SQL) 2012
    onwards and Office 365 Cloud Services ( Azure, Exchange, Teams, OneDrive, SharePoint)
  • Manage and track hardware and software assets



  • Singaporean or SPR only
  • At least 3 years of experience as a Network Support Engineer, Desktop Support Engineer, IT
    Help Desk Technician or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments, Windows Server (Active
    Directory, DNS, DHCP, RDS, SQL), Office 365 Services (Azure, Exchange, Sharepoint, Teams,
    OneDrive), Cisco Switches,  Symantec, TrendMicro, Veritas
  • Understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and troubleshoot basic to complex technical issues
  • Taking ownership of user’s issues and seeing problems through to resolution
  • Familiarity with remote desktop applications and help desk software 
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Certification in Microsoft (MCSE), Linux, is necessary
  • Cisco (CCNA), CheckPoint or similar technologies is a plus



To Apply:

Please ATTACH your resume in WORD with the following information :

  • Reason for leaving last employment
  • Last drawn salary
  • Expected salary
  • Notice period


(We regret that only shortlisted candidates will be notified)


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