IT Helpdesk Analyst (up to $3000, contract)

Recruit Express Pte Ltd| Date Posted: 21-Jun-2019
EA Licence No: 99C4599|EA Personal Registration No: R1872248
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Job Nature:
Contract
Position Level:
Experienced
Qualification:
Diploma

Job Description

We are looking for an IT Helpdesk responsible for:

  • Perform helpdesk duty and IT/Audio/Visual operations
  • Serve as the first point of contact for users seeking technical assistance over the phone or email
  • Provide AV and IT support for training/seminars
  • Perform basic troubleshooting for any hardware and software issues
  • Ensure standard operating procedures are executed and followed accordingly.
  • Track and record all issues and problems in the tracking system.
  • Perform inventory of IT equipment and ensure that all IT equipment are traceable and recorded.
  • Escalate unresolved issues to the next level support team.
  • Participate in IT infrastructure projects.
  • Liaise with users, IT group and vendors where applicable

Requirements:

  • Diploma in Information Technology
  • 2 years experience as an IT Helpdesk / IT Support
  • Good communication skills and customer-oriented
  • Experience in AV is a plus

 

*Please note that this will be a 3-6 months contract under Recruit Express headcount.

 

We regret to inform only shortlisted applicants will be contacted.

 

EA Licence No. 99C4599
EA Personnel Registration No. R1872248 (Serene Lim See Min)

 

Company Overview
Recruit Express Pte Ltd