IT Helpdesk Agent

OakTree Consulting| Date Posted: 20-Jun-2019
EA Licence No: 06C4642|EA Personal Registration No: R1105598
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Job Nature:
Contract
Position Level:
Entry Level
Qualification:
ITE/ NITEC/ Higher NITEC, Diploma

Job Description

Description
 Create and follow up with all raised IT incident, service request or enquiries tickets promptly to ensure service level agreement are met
 Triage issues and service requests via phone and email
 Leverage on internal and external resources (Knowledge based, user guides, FAQ, support sites, vendors etc.) to answer questions and resolve issues
 Contribute to the maintenance of user guides, knowledge articles and FAQ documentations
 Other Ad-hoc duties assigned

Requirement
 Nitec or Diploma holder in IT or related field
 Experience in service helpdesk will be added advantage
 Good working attitude
 Good communication skills
 Quick learner and passionate in IT role
 Open to staggered shift hours when required
 Positive attitude, good manner, willing to self-learn

Please send in your resume in MS Word format to [Click Here to Email Your Resume]

Manimalah Suppiah, EA License No : 06C4642, EA Reg No : R1105598

 

Company Overview
OakTree Consulting