IT Field Support Engineers (AV/VC)

THATZ International Pte Ltd | Date Posted: 19-Oct-2018
EA Licence No: 04S4557 | EA Personal Registration No: R1108435
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Job Nature:
Position Level:
Entry Level

Job Description

Job Duties:

  1. Act as a single point of contact on conferencing and Mitel phone matters.
  2. Schedule, setup, test, monitor and troubleshoot video conferencing sessions
  3. Perform moves, add and changes for telecommunication equipment.
  4. Provide technical assistance to corporate end-users with issues or requests regarding Mitel phones, as well as, Audio/Visual (A/V) Telepresence devices.
  5. Recommend, place order, install and configure video conferencing units as when required.
  6. Troubleshoot and replace (RMA) faulty video conferencing equipment.
  7. Work closely with the AV Vendor to install and troubleshoot the issues.
  8. Identify and recommend opportunities to improve and enhance video conferencing services.
  9. Provide on-site IT support to corporate end-users.


Job Requirements:

  1. NITEC, Higher NITEC or Diploma in IT, Computer Science, Science, Engineering or related qualification.
  2. Experience in the installation, configuration and resolution of audio visual and conferencing issues.
  3. Experience in troubleshooting AV equipment and overseeing routine maintenance.
  4. Familiarity with audio-visual and collaborative meta-tools & technology desired.
  5. Knowledge of Polycom and Tandberg conferencing system will be preferred
  6. Good understanding of Voice & Data solutions will be advantageous
  7. General knowledge of networking fundamentals.
  8. Possess good communication and interpersonal skills. Able to communicate well in Chinese (as some users are from Chinese speaking countries).


Key objective of this role:

To deliver awesome user experience through result oriented yet friendly service disposition ...we call it Thatz Way!



Compensation Package:

  1. Basic Salary
  2. H&S Insurance Coverage
  3. Annual Leave and Medical Benefits
  4. Other Benefits



  1. Performance incentive
  2. Subsidized Trainings and Certifications (such as ITIL Foundation V3)
  3. Annual Increment based on performance
  4. Mobile Allowance
  5. Career path
  6. Company events and annual awards





As an advocate for fair employment, we strive to do our best to render objective and merit based considerations for all applications, and we shall communicate with you personally when short-listed. For those who are not short-listed, your profile will be kept for other opportunities where suitable.


Best wishes to your job search!


Feel free to recommend this position to your friend(s) or relative(s) who may meet our needs and be rewarded.


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Company Overview
THATZ International Pte Ltd