IT Executive

People Profilers Pte Ltd| Date Posted: 13-Feb-2020
EA Licence No: 02C4944
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Job Nature:

Job Description



•         Provide maintenance of the client environment by analyzing requirements, resolving problems, installing standard hardware and software, and supporting the local and international IT team.

•         Responsible for the equipment which is located in Singapore showroom and warehouse and in 8 other representative offices around Asia (ID, MY, TH, VN, PH, HK, TW, KR).

•         Newest IT technologies like Instant Messaging, Audio- and Videochat and remote control gives you all possibilities at one finger tip.

•         Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries and resolve 1st level incidents to the end user´s satisfaction quickly and effectively (iPhones/iPads, Laptops, PCs, printers, videoconference systems, etc.)

•         Log all calls in the Service Desk Management System (Valuemation)

•         Maintaining a Configuration Management Database (CMDB) and track changes

•         Take ownership of user issues and follow up the status on behalf of the user and communicate progress in a timely manner

•         To maintain a high degree of customer service for all support queries adhere to all service management principles

•         Provide basic in-house trainings in our collaboration tools like Instant Messaging and virtual meeting rooms

•         Keep close contact to the headquarters IT department in Germany to ensure and follow all IT procedures within our defined standards





•         Degree, major in computer science, IT infrastructure or similar experiences in a global IT environment

•         Good communication skills, verbal and written

•         Customer service and people oriented

•         Min 2 to 3 years experience working in a global IT environment or helpdesk department

•         Experience in supporting desktops, laptops, printers, security equipment, MS Win10 and MS O365 and the usage of a ticketing system

•         Ability to support IT corporate requirements outside regular business hours.

•         Experience in managing vendors, negotiating contracts and procuring IT equipment is a plus

•         Knowledge of LAN/WAN network infrastructure, phone systems and VMWare is a plus

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Please email your resume in a detailed Word format to [Click Here to Email Your Resume]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd
No. 1 Finlayson Green #18-01 Singapore 049246
DID:  6671 9884


Georgez Josiah LIM

License Number: 02C4944
Registration Number : R1108994



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People Profilers Pte Ltd