Nanyang Tech Pte Ltd

IT Engineer -Level 1

Nanyang Tech Pte Ltd| Date Posted: 11-Nov-2020
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Job Nature:
Permanent
Position Level:
Entry Level
Job Category:
Qualification:
ITE/ NITEC/ Higher NITEC, Diploma

Job Description

Responsibilities:

  • Email and phone communication with customer.
  • Troubleshoot system/network problems
  • diagnose and solve hardware or software issues
  • manage customers' cases and ensure the issues are recorded, tracked, resolved and follow-ups on time. 
  • Take responsibility and ownership of customer problem, from start to resolution
  • Service existing client and new customer on IT related matters
  • Install/upgrade support for IT resources (IT hardwares, operating systems, applications and any IT related equipment)
  • Maintain and document down all customer’s infrastructure and network diagram including router settings, IP address, passwords, backup schedule and backup location.
  • Maintain company internal IT hardware
  • Attending to Onsite IT support (Need to travel around Singapore)
  • To have high level of integrity and ethics
  • Report to IT Manager and the Managing Director

Requirements:

Proficiency in computers and technologies

strong problem-solving skills and positive attitude

Good communication, presentation, and interpersonal skills.

Fresh poly graduate are welcome!

Job Location: All over Singapore 

Working Hours: 9am-6pm

Diploma or ITE certs with basic general IT knowledge

 

Company Overview
Nanyang Tech Pte Ltd