IT Engineer

PCCW Solutions Insys Pte Ltd| Date Posted: 12-Oct-2020
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Job Nature:
Permanent, Contract
Position Level:
Entry Level
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, 'A' Levels

Job Description

  • Good Career Advancement 
  • Open for Professional Conversion Program (PC)


We are hiring for IT Engineer with no IT experience, keen in exploring a new career in IT industry. This candidate must be willing to go through the Professional Conversion Programme. 


Job Scope: 

  • Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office
  • Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers
  • Provide user data and application recovery
  • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
  • Use tools and methodologies to load, copy and customize operating system configurations for deployment
  • Responsible for tracking hardware and software inventory
  • Familiarize end users on basic software, hardware and peripheral device operation
  • Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers
  • Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
  • Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
  • Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
  • Customize desktop hardware to meet user specifications and site standards
  • Provides phone , e-mail. First point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.
  • Provides 24x7 Service Desk support as defined by first response/Tier 1 support.


  • To qualify for the Professional Conversion Programme (PCP), new hire must not have similar job role(s) or related position(s) in previous employment
  • Successful applicant who are under Professional Conversion Programme (PCP) will have to sign a 1-year bond
  • Required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements.    
  • No experience requirement as training will be provided 
  • Resourceful, conscientious, dedicated and a good team player  
  • Only Singapore Citizens need apply



  • Successful applicant  will need to go through 3 months training (location @ Jurong)
  • Work location after 3 months training: island wide 
Company Overview
PCCW Solutions Insys Pte Ltd