IT Desktop Support Engineer

Feliz Pte Ltd | Date Posted: 20-Jul-2018
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Job Nature:
Position Level:
Entry Level, Experienced
ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

Job Description

Job Responsibilities: 
  • Requires to support both desktops and server environment running on Microsoft Windows Operating System.
  • Build and install PCs and peripheral devices, such as printers, scanners and mobile/smart phones related to desktop infrastructure, in accordance with given standards.
  • Maintained installed PCs and peripherals with routine maintenance.
  • Identify, log and resolve technical problems with software applications and Microsoft Office applications.
  • To assist all our clients with any logged IT related incident when called upon.
  • To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to our client as soon as possible; escalating incidents to other support teams when necessary.
  • Ensure that work is carried out within agreed service levels in accordance with given guidelines.
  • Explain and document technical issues in a clear way to our Clients. In addition, to accurately record, update and document requests using the IT service helpdesk ticketing system.
  • Maintain our Client databases with up to date solutions and clear record of activities.
  • Use call logging system to accurately record telephone requests.
  • End Users 1st level service desk, with good analytical troubleshooting skills on hardware, applications and e-mail support. 
  • Familiar with the concepts of basic LAN/WAN networking infrastructure.

Job Requirements: 
  • ITE / NTC / Nitec / IB, ‘O’ or ‘A’ levels / Diploma / Degree
  • 1 year experience in managing desktop, networking and server support will be an added advantage
  • Systematic and Organized person with good initiative 
  • Good Communication, written and Intrapersonal skills
  • Excellent Customer Service face-to-face, telephone or electronic interaction with Clients
  • Knowledge of Windows XP, Vista, Windows 7, Windows 10 and Mac OSX
  • Ability to work in a team and ability.
  • Singaporeans only need apply.

Interested candidates are invited to submit a comprehensive resume, stating expected salary and date of availability together with a recent photograph to [Click Here to Email Your Resume]

Only short listed candidates will be notified 

Company Overview
Feliz Pte Ltd