IT Deskside Support Engineer

DNLH resources| Date Posted: 28-Jan-2020
EA Licence No: 02C2813|EA Personal Registration No: R1105107
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Job Nature:
Permanent, Contract
Position Level:
Entry Level
Qualification:
Diploma, Bachelor's / Honours

Job Description

 

Our client, a US multinational corporation located in the Eastern part of Singapore, is seeking a suitable individual to join as IT Deskside Support Engineer. 

 

Working with colleagues in the IT Team, the IT Engineer will:

  • Provide helpdesk service to users; this includes diagnosing, troubleshooting and resolving issues and escalating them to specialist teams as necessary.
  • Provide hardware and software installations and initial instructions.
  • Assist users in relation to software upgrades and new releases.
  • Provide basic training and support in the use of Microsoft SharePoint to users, escalating cases if deemed necessary.
  • Deploy devices and accessories to new staff, including briefing them.
  • Manage spare devices and accessories for loan to users.
  • Participate in testing the compatibility of new standards, architecture and design with the existing infrastructure.
  • Handle ad hoc tasks and take on projects as required.

 

We expect the successful candidate to possess 3 to 5 years of IT support work experience.  He/She will be self-motivated, service-oriented and capable of working independently (with end-users) with minimum supervision in a team environment.

 

As this position entails substantial liaison with others, a mature disposition as well as excellent interpersonal and communication skills are pre-requisites.

 

If you are interested in this job opportunity, please email your detailed Word-format resume to [Click Here to Email Your Resume], quoting “IT Deskside Support Engineer” as the subject matter. 

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