EPS Consultants Pte Ltd

IT Customer Support Engineer

EPS Consultants Pte Ltd| Date Posted: 29-Apr-2021
EA Licence No: 95C5630|EA Personal Registration No: R1329706
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Job Nature:
Contract
Position Level:
Experienced
Qualification:
Diploma

Job Description

Responsibilities:

  • Provide support to customers to resolve technical problem in a timely and professional manner
  • Perform on-site installation and training to customers
  • Handle and follow up escalated issues from customers until solution is provided. Communicate promptly escalations to the Technical Specialist
  • Prepare timely report to customer support management
  • Participate on special projects and company initiatives as needed.

Requirements:

  • Tertiary qualification in Information Technology or related disciplines
  • At least 2 years of experience in IT hardware support
  • Knowledgeable and experience in providing support for Network (Cisco/ Infiniband Switches), Linux OS administration, Oracle Enterprise Manager Cloud Control, Virtualization and Cloud platform
  • Team player and ability to work well independently with minimal supervision
  • Good interpersonal and communication skills

 

Other information:

  • Requires to work on 8 hours shift that include night, weekends and public holidays to cover 24/7 services
  • Claimable allowances will be given for mobile, transport and shift
  • Work location: near One North MRT

 

For interested applicants, please send your resume in MS WORD format to Grace (Reg no: R1329706) [Click Here to Email Your Resume] for immediate processing.

Company Overview
EPS Consultants Pte Ltd