IT Assistants(Shift Work, Partial Work from Home)

OakTree Consulting| Date Posted: 8-Jun-2021
EA Licence No: 06C4642|EA Personal Registration No: R1102621
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Job Nature:
Position Level:
Entry Level, Experienced
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

JD: Main Duties and Responsibilities:
• To provide end-user support via email or hotline
• To log all customer requests into internal ticketing system
• To troubleshoot all end-user related issues
•       To perform the generation of monthly ticketing report
• To provide efficient and timely technical support to end-user
• To proactive update and follow up to end users
• To follow up on the progress of all outstanding issues until closure
• To perform laptop imaging and deployment when required
• To update knowledge base for end-user support
• To perform other IT related duties when assigned by the management

Job Requirements:
• With relevant 1 year experience
• Familiar with Windows OS
• Printer administration, Office 365, Active Directory, O365 Sharepoints, O365 Email and OneDrive support experience
• Basic understanding of DNS, DHCP and TCP/IP


Please submit resumes to [Click Here to Email Your Resume] with the following details in MS Word format:

- Position applying for
- Current remuneration
- Expected remuneration
- Notice period

John Goh Meng Chye

EA License No : 06C4642
EA Reg No : R1102621


Company Overview
OakTree Consulting