IT Assistant Manager
FunctionEight Pte Ltd | Date Posted: 25-Jun-2018
Manager, Senior Manager
Diploma, Bachelor's / Honours, Masters / PhD
- Report to Managed Services team director.
- Work with the Singapore based support team to support clients and control resource availability.
- To provide 2nd and 3rd level support to end users for (primarily) Windows based environments.
- Handle all client communications including weekly/monthly meetings and upsell & sales discussions where applicable.
- Install and configure networks, servers, workstations, notebooks, printers and mobile devices for users.
- Install and configure any software solutions that the client is requesting.
- Work to SLA’s and prioritise workload to meet contractual needs.
- Update incident management system with all incidents and calls logged.
- Degree Holder in Computer Science or equivalent preferred.
- At least 4-5 years working experience in a Technical Support role.
- Experience with MS Windows support (preferable MCP/MCITP certified).
- Worked with SLA’s and incident management systems with ITIL methodology.
- Applicants should be fully conversant with the Installation, configuration and maintenance of Microsoft and Mac Based Environments.
- All other skills taken into consideration upon job application.
- Microsoft Windows Server (All versions) – Active Directory environments
- Networking peripherals (Cisco, Fortinet, WatchGuard, Sonicwall etc)
- Sound troubleshooting knowledge for server and desktops
- TCP/IP, DNS, DHCP knowledge
- CCNA or similar a plus
- LAN Cabling in Cat6 and VLAN setup essential
- LAN Switches essential
- Firewall / Router configuration desirable
Behavioral Skills Required:-
- The ideal candidate should be independent, possess good time management skills and able to meet tight deadlines.
- A positive and proactive attitude is as important as technical ability.
- Good written and verbal communication skills in English and Chinese.
We offer challenging job opportunities with attractive benefits to the right candidates. Please send your resume, present and expected salary.
FunctionEight Pte Ltd