JointHire Singapore Pte Ltd

IT Application Support Specialist

JointHire Singapore Pte Ltd | Date Posted: 14-Mar-2019
EA Licence No: 16C8340
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Position Level:
Experienced, Manager

Job Description

Job Title: IT Application Support Specialist
Industry: Industrial Facilities and Infrastructure
Salary: SGD 4000 - 8000
Location: South West, Singapore

About Company:
Since 1970, our client had been serving various customers in the heavy industries such as the oil & gas, the marine sector, automobiles and many more. The client???s diesel engine is a prime mover and had been distributed all over the world.

Job Description:
- SAP 1st level user support for newly implemented SAP HANA - SD, MM, FI CO modules to all client's users in Singapore, Indonesia, Philippines, Vietnam and Middle East, ensuring business continuity and process efficiency.
- Provide basic support and troubleshooting to all employees with regard to SAP.
- Gather and analyze information about users??? issues and determine the best solution.
- Provide support for identified level 2 Application Management Services (AMS) and level 3 (SAP) issues if configuration solutions have already been documented.
- File case to AMS vendor if issue cannot be resolved by our IT team. This involves ticket routing, escalation and follow ups to level 2 support (AMS vendor).
- Update documentations (ie, training documents, solution manager, etc), as needed.
- Organize monthly SAP meeting with user department and AMS vendor.
- Summarize users??? requirements for new function and customization.
- Analyze current business processes and provide recommendations that would help improve efficiency and effectiveness of users using SAP.
- Provide training to users, as and when needed, using the available training materials and UAT documents.

Job Requirements:
- Degree in Computer Science/Information Technology or equivalent.
- At least 3 years??? experience in SAP user support/functional consultant for SAP MM, SD and WM modules in manufacturing industry.
- Preferably someone with at least 2 full cycles of SAP implementations.
- Experience with S/4 HANA is a plus.
- ABAP programming and debugging skills a plus.
- Understanding of business work flow of manufacturing environment.
- Good communication skill with users.
- Japanese language skill advantageous to communicate with Japanese customers
- Business trip might be required at times.

- Various Bonus (Average 2 months)
- Transportation Allowance ( 100SGD per month )
- Company Shuttle bus (Jurong East - Company???
- Medical Allowance

Interested applicants are invited to submit their resume via clicking the apply button.

JointHire Singapore Pte Ltd.(EA License No.: 17C8920)
Rick Ng (Registration No.: R1879461 )
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JointHire Singapore Pte Ltd