IPSC Service Executive X7

Seacare Manpower Services Pte Ltd | Date Posted: 4-Dec-2018
EA Licence No: 95C4455 | EA Personal Registration No: R1103157
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Job Nature:
Position Level:
Entry Level, Experienced
Diploma, Bachelor's / Honours

Job Description

Job Description

  • Register customers and input data into relevant IT / case management systems
  • Perform document checks and verification
  • Assist in registration for courses and booking of facilities
  • Process applications for a range of services and grants
  • Process appeals / claims / referral requests in accordance to the procedures for the various agencies
  • Handle collection of payments and fees
  • Assist customers with troubleshooting and resolving general issues with e-services
  • Provide information and attend to queries on a variety of topics including schemes, financial assistance, application procedures etc.
  • Manage feedback and address complaints from customers
  • Assist with any other administrative / operational tasks as required

Additional Information

  • Contract duration: Immediate for 2 years, option to extend for 1 year
  • Working location: Tampines
  • Working hours: 5-day work week including weekend, must be able to perform shift duties (AM shift: 8.30am-6pm, PM shift: 1pm-10.30pm)

Job Requirements

  • Minimally Diploma, preferably in service related discipline
  • Proficient in MS Office applications
  • Customer-oriented with good inter-personal skills
  • Ability to communicate effectively in English language and be conversant in a second language is preferred because it is required to attend to customers over the counter
  • Prior experience in customer service and administration preferred
  • Comfortable with using Microsoft Windows and Office functions and navigating IT systems
  • Willing to work shift hours/ weekends
  • Singaporean only

Interested applicants, please visit www.seacaremanpower.com to apply. We regret to inform that only shortlisted candidates will be notified.

Company Overview
Seacare Manpower Services Pte Ltd