IOC/NOC/SOC Engineer / Up to 5K / AMK

Stafflink Services Pte Ltd| Date Posted: 21-May-2020
EA Licence No: 04C4294|EA Personal Registration No: R1986867
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
Diploma, Bachelor's / Honours, Masters / PhD

Job Description

* Office hour, Monday - Friday
* Location: Ang Mo Kio
* No experience are welcome to apply
* Basic + VB
* Permanent role

Our client is a reliable network and fibre infrastructure provider

Responsibilities

  • Monitor and proactively respond to network and service alarms/alerts to ensure that our services are in good health.
  • Support all incoming technical fault calls.
  • Responsible to create and track trouble tickets to closure.
  • Great team player and customer oriented with great emphasis on customer experience.
  • Perform technical troubleshooting in accordance to established troubleshooting procedures.
  • Elevate incidents to next level technical support or field dispatch, when a case is not resolved within predetermined timeframe, and according to established processes and procedures.
  • Timely update of ticketing system with complete and accurate details.
  • Prompt communication of incident status and update to respective parties.
  • Assist in other operational tasks as requested.

Role Requirements

  • Degree/Diploma/Proffesional/Nitec in Engineering or equivalent.
  • Candidates with no experience are welcomed to apply. Candidates with at least 1 years of technical support experience in a NOC/SOC environment is preferred.
  • Knowledge of Fibre, Transport and IP Network providing Metro-E, DWDM, TCP/IP and/or cyber-security services.
  • Good analytical skills with hands on experience of various OSS platforms and Network Management System (NMS) to manage the network.
  • Good communications skill with pleasant personality and experience in customer service.
  • Technical certification such as Certified IP Associate (CIPA), Certified IP Engineer (CIPE), COMPTIA Security+, CEH, etc.

HOW TO APPLY:
Interested applicants, please click on “Apply Now” or email to [Click Here to Email Your Resume] to submit your resume.
We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd
EA Licence No.: 04C4294
EA Personnel: Bong Wee Kiat (Jason)
EA Personnel Reg. No.: R1986867

Company Overview
Stafflink Services Pte Ltd