Insurance/Bank Call Center Exec ($3,500)

Recruit Express Pte Ltd| Date Posted: 17-Oct-2020
EA Licence No: 99C4599|EA Personal Registration No: R1986473
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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
Diploma, Bachelor's / Honours

Job Description

Job Scope:

  • Attend to enquiries and requests from phone calls in a professional and prompt manner;
  • Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system;
  • Ensure effective and timely follow-up as promised to customers;
  • Manage customers’ complaints and feedback with a good closure;
  • Perform additional or overtime duties during operational exigencies when required;
  • Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;
  • Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks;
  • Highlight any potential concerns/risks and proactively shares best risk management practices;
  • Assist with ad-hoc initiatives/projects when delegated by management.

Requirements:

  • Minimum Diploma/degree holder qualifications with relevant experience will be preferred;
  • Comfortable talking to customers from all walks of life;
  • Good interpersonal and communication skills;
  • Possess a pleasant and cheerful disposition;

 

Application Procedures

Interested candidates, please email us your resume in MS WORD FORMAT, including details of work experience, qualifications, contact telephone numbers to: [Click Here to Email Your Resume]

 

Lionel Lee Yi Ting (R1986473)

Recruit Express Pte Ltd

EA License No: 99C4599

Company Overview
Recruit Express Pte Ltd