Inside Sales Representative

Federal Express (Singapore) Pte Ltd| Date Posted: 17-Nov-2019
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Job Nature:
Position Level:
Entry Level, Experienced
Diploma, Bachelor's / Honours

Job Description

To develop new business as well as maintain and deepen existing customer relationships primarily through non face-to-face sales call in order to achieve personal sales targets and market goals within the small customer segment.


Areas of Responsibility

New Business Development

Incumbent must close new business with new and existing customers by carrying out the following:

  • Gather information about customers' business products and process, and their transportation challenges through the use of telephone, webinar, email, and occasional face-to-face contact
  • Seek and identify opportunities to grow the business with existing customers
  • Handover relevant leads to Field Sales using the available Customer Relationship Management system
  • Prepare a sales proposal to target the needs of customers
  • Contact customers to solicit sales
  • Explain FedEx products or services and prices, and answer questions from customers

Account Servicing

Incumbent must support existing customers with effective customer education by carrying out the following:

  • Instruct customers how to use FedEx tools and services 
  • Answer customer questions about FedEx products or services
  • Execute implementation plans with customers
  • Monitor implementation progress to ensure timelines are met
  • Identify barriers to successful implementation and recommend ways to remove or minimize the barriers
  • Troubleshoot and resolve customer’s problems
  • Contact customers to find out how well the solutions are meeting their business needs



  • Bachelor’s degree or Diploma in any fields
  • Two years or above sales experience in telephone sales (for Senior)
  • Proficient in both English and Mandarin language (support SG SMEs) to liaise with Mandarin speaking clients
  • Good MS Excel skills
Company Overview
Federal Express (Singapore) Pte Ltd