Infrastructure IT Manager

Jobster Pte Ltd (EA License No: 06C5060)| Date Posted: 2-Oct-2020
EA Licence No: 06C5060|EA Personal Registration No: 200818951C
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Job Nature:
Permanent
Position Level:
Experienced, Manager
Qualification:
Bachelor's / Honours, Masters / PhD

Job Description

  • Permanent Role
  • Working location: Nearby City Hall area
  • Working hours: Monday to Friday, 830am to 6pm

 

Responsibilities:

  • Ownership of all operational maintenance activities to be performed on IT infrastructures. 
  • Work with staffs to develop proactive maintenance plans, scheduling and maintenance windows, and implementation and follow up
  • Oversee on the Server/system, Linux-based server/system and Virtualised Servers.
  • Firm understanding & Experience on infrastructure related software, including Microsoft Operating Systems (Desktop/Server), O365, VMWare, Hyper-V virtualization technologies, Windows Clustering, VXRAIL-HCI, AD, Cross domain functional concepts, CA Server, RDS, RP4VM, AVAMAR Backup etc.
  • Work with staffs to develop priority between support needs, proactive maintenance activities and projects.
  • Evaluate the performance of the staff through day-to-day operations, successful proactive maintenance, reduced unscheduled downtime, and ability to follow the change management process.
  • Be an escalation point for the staff for complex issue resolution
  • Management of relationships with the various  Internal department  and external vendors
  • Ensure technician adherence to company and IT policies and procedures.
  • Emergency escalation point for major issues, including after-hours and weekend
  • Able to get hands-on when issues are escalated to help troubleshoot and resolve an issue
  • Disaster Recovery/ Business Continuity implementation

 

Requirements:

  • Bachelor of Science in Computer Science, MIS, Business or similar degree
  • Minimum 10 years of  hands on experience in system and network
  • Strong background in ITIL and Knowledge Management processes preferred
  • Strong analytical, problem solving, and quality experience
  • Excellent organizational, verbal and written communication skills
  • Thoroughly and accurately understand issues and analyse the problem in a systemic fashion
  • Strong leadership and organizational skills
  • Effective and positive role model, mentor and leader
  • Ability to work in a team environment to engage and motivate team members
  • MCSE, AZURE or AWS Certification is must
Company Overview
Jobster Pte Ltd (EA License No: 06C5060)