Incident Manager

Infinite Computer Solutions Pte. Ltd. | Date Posted: 15-Nov-2018
EA Licence No: 14C6941 | EA Personal Registration No: R1436393
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
Bachelor's / Honours

Job Description

Responsibilities

  • Ensuring post-review of priority 1 incidents
  • Chairing the incident and problem review meetings
  • Following defined escalation path when needed, as defined in the escalation policy
  • Notifying the participants in the Incident Management process when standards and procedures are not being followed
  • Rerouting misdirected incidents that have not been handled in a timely manner
  • Responding to the Incident Analysts regarding escalation issues in a timely and appropriate fashion
  • Identifying incidents which need special attention or escalation
  • Managing major incidents
  • Carries out the Process Manager responsibilities for the Incident Management process

Requirements 

- Minimum 5 years IT experience with 4 years of Incident Management Experience

- ITIL v3 Intermediate knowledge of Incident Management or equivalent

- Monitor, track, communicate progress of P1 incidents.

- Verify resolution of P1 Incidents

- Good to have: Experiences handling large scale messaging environment, experiences handling security incident/breach

 

EA License No. - 14C6941
 

Company Overview
Infinite Computer Solutions Pte. Ltd.