Incident Manager

Infinite Computer Solutions Pte. Ltd.| Date Posted: 16-Aug-2019
EA Licence No: 14C6941|EA Personal Registration No: R1436393
Save Job
Job Nature:
Permanent
Position Level:
Experienced
Qualification:
Bachelor's / Honours

Job Description

Role : Incident Manager 
Duration : Permanent 
Work location : Central Singapore

Description :


• Person In-charge of role will optimize the availability of IT infrastructure, systems, and services to meet the commitments IBM has made to its clients in a cost-effective manner. 
• Deliver an Enhanced Recovery Model for resolution of Major Incidents of complexity or long duration. 
• Provide integrated management and coordination of Incident Management, Problem Management, Change Management, and Availability Management processes. 
• Utilize technical and client environment knowledge to assure services and components are designed and delivered to meet their availability targets. 
• They will facilitate bridging the gaps between delivery teams and drive rapid recovery during incidents. 
• They will provide a holistic view of the client's environment and make recommendations to improve overall service. 
• SAM focuses on individual/team objectives and development of professional effectiveness. 

 

EA License No. - 14C6941 

Company Overview
Infinite Computer Solutions Pte. Ltd.