EPS Consultants Pte Ltd

Incident and Problem Manager

EPS Consultants Pte Ltd| Date Posted: 15-Nov-2019
EA Licence No: 95C5630|EA Personal Registration No: R1872250
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Job Nature:
Permanent, Contract
Position Level:
Experienced, Manager
Qualification:
Diploma, Bachelor's / Honours

Job Description

Responsibilties

  • Responsible for incident, problem and service level management.
  • Initiate and coordinate incidents solving/resolution activities.
  • Leverage across multiple projects.
  • Able to travel to customer site for necessary meetings or deliverable.
  • Perform incident review and make recommendations for improvement.
  • Define, monitor and review internal as well as external SLA.
  • Follow up, analysis and track Incidents and SLA breaches.
  • Produce report on periodic level and adhoc request.
  • Drive and monitor the effectiveness of the incident, problem and service level management processes.

Requirements

  • Diploma or Degree in IT related fields
  • 2 - 5 years’ experience as Incident Manager
  • MS Office Excel – for Reports and incident analysis skill
  • Minimum ITIL V3 Foundation Certified
  • Able to chair and manage Incident bridge
  • Leverage across multiple project
  • Strong communication and written skills

Interested applicants, please send your updated resume in MS WORD format to [Click Here to Email Your Resume] for immediate processing. Do include your availability, last drawn & expected salary. We regret that only shortlisted candidates will be notified. Thank you.
Jia Ling l R1872250

Company Overview
EPS Consultants Pte Ltd