Housekeeping Supervisor - The Warehouse Hotel

The Lo & Behold Group| Date Posted: 19-Nov-2019
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Job Nature:
Position Level:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

Reporting to the Operations Manager, the Housekeeping Manager leads the housekeeping operations while contributing to the overall achievement of business goals through superior customer & employee loyalty, profit leadership and continuous innovation.

This role requires a business focused leader who ensures consistent top-notch service standard and guest satisfaction while developing and leading a team.

Management Duties

  • Manage expenses and achieve budgetary objectives by reviewing housekeeping expendable items and assets with the Operations Manager.
  • Collaborate closely with the Operations Manager & Front Office Manager to coordinate needs as necessary to include tours, groups, VIP’s, daily occupancies, out-of-order rooms, and all other special needs that may arise.

Housekeeping & Laundry

  • Perform manpower planning and deployment in accordance to business needs
  • Oversee the cleaning activities which includes public area (hallways, restrooms etc) in order to ensure safety, hygiene and comfort of the hotel guests and employees
  • Oversee and participate in the preparation and maintenance of various records and reports related to personnel, daily housekeeping activities, inspections, inventory and assigned functions
  • Oversee both housekeeping team and external service vendor (laundry) to ensure that the housekeeping and laundry initiatives meet the hotel’s service standard
  • Initiate contact with hotel guests in formal and informal contexts to build long term relationship that translate into business opportunities
  • Conduct and document routine facility inspections and evaluations (e.g deep cleaning, pest control etc)

Guest Services

  • Work closely with the Operations Manager to manage and attends to all guest inquiries (including in-room experience), feedback and complements with promptness, courtesy and efficiency while ensuring optimal guest satisfaction
  • Manages and secures all Lost & Found items for guests and team members via detailed tracking log and storage program

Training & Compliance

  • Lead, motivate and develop the housekeeping team so as to achieve the division’s objectives
  • Developing training plans and appropriate materials to train the team to deliver consistent top-notch service standards
  • Responsible for ensuring that the sanitation and hygiene policy complies with the established standards and requirements / regulations and are adhered to at all times

The ideal candidate should be / possess:

  • Minimum 2 years of experience in Housekeeping unit, with at least 1 year in a supervisor capacity
  • Highly motivated individual with a positive attitude
  • Excellent communication and interpersonal skills
  • Ability to multi-task and work in a high-volume atmosphere
  • Proven ability to lead others and positively influence employee behaviour
  • Computer literacy is essential

Interested candidates are invited to submit a comprehensive resume, stating expected remuneration package and date of availability to [Click Here to Email Your Resume]. We regret that only shortlisted candidates will be notified.

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The Lo & Behold Group