To set up a systematic filing system to file & update event orders. To maintain a proper/neat filing method to ensure all documents are kept accordingly.
To handle mails & distribute inter-office correspondence to various departments concerned.
To receive phone calls, liaise with guests and internal staff on their requirements or requests.
To account for all floor key-cards and pagers. To check all key-cards at start of shift before issuance and end of shift for keys return. To check pagers to ensure they are working.
To handle messages, enquiries and complaints from guests and staff.
To handle and record all lost and found items and channel all valuables to Executive Housekeeper.
To update hotel status, VIP, special guest requests into the HIS system. To print Room Discrepancy Report to verify physical room status & reconfirm with Front Office.
To ensure that all maintenance work order forms are promptly made out and followed through.
To maintain a regular update on the HIS system especially on room changes (movements) to facilitate Front Office in their sales of rooms.
Any other suitable tasks as and when assigned by Assistant / Executive Housekeeper.
Park Hotel Farrer Park