Hotel Guest Relation Officer

Resource Empire Consultancy| Date Posted: 11-Apr-2019
EA Licence No: 09C4423|EA Personal Registration No: R1106034
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Job Nature:
Position Level:
'N' Levels / 'O' Levels, Diploma, Bachelor's / Honours

Job Description

Our client is looking for experience & passionate individual to join their company in providing their hotel guests with a memorable and pleasant experience during their stay. Our client is  a modern luxury hotel located in the prime location of Singapore and it has presence in other country such as Sydney, Auckland & Wellington. If you have a passion for the hotel industry, we are looking forward to your CV.


Job Responsibilities:

· Assist with luggage requests.

· Perform all check-in tasks effectively and efficiently.

· Escort guests to room and introduce the amenities in the room.

· Share and promote the facilities and services offered by the hotel.

· Perform all check-out tasks effectively and ensuring billing is accurate.

· Run daily reports to identify any special requests and check reports, logs and contingency lists for follow-up and accuracy.

· Follow up with daily pending task.

· Attend to guests’ queries, needs and other special requests professionally and promptly.

· Take ownership of feedback received by guests and seek assistance from Duty Manager if necessary to ensure prompt follow-up with guests and ensuring their satisfaction.

· Provide related concierge services (e.g. give recommendation on leisure activities, places to visit and transport/travel arrangements, etc.)

· Perform any other duties and responsibilities that may be assigned.



Passion to serve

· Positive service mindset and willing to go the extra mile

· Energetic and cheerful disposition

· At least 1-2 years and above of GRO experience in hotel industry

· Good communications and human relations skills

· Ability to work independently and take initiative

· Good grooming standards and personal presentation

· Flexibility on working days and hours including weekends and public holidays



Basic Salary: SGD 1800-2000

Working hours: 44 hours a week (Shift) & 5 days per week 


RE Consultancy

MOM Lic No: 09C4423


Company Overview
Resource Empire Consultancy