PAct Consulting

Helpdesk Support Officer (Level 1)

PAct Consulting| Date Posted: 4-Jul-2020
EA Licence No: 10C3914|EA Personal Registration No: R1100387
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Job Nature:
Position Level:
Entry Level, Experienced
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

An established organization is inviting suitable candidates to apply for the following opening:


Helpdesk Support Officer (Level 1)



  • To provide 1st level of support via hotline calls and emails with SLA
  • To log customers’ requests into internal ticketing system
  • To monitor Linux & Windows system on AWS and Azure Cloud
  • To provide efficient and timely technical support to end-user
  • To escalate any unresolved issue to 2nd and 3rd level engineers for further resolution
  • To follow up on the progress of all outstanding issues until closure
  • To perform other IT related duties when assigned by the management



  • Min. NITEC or Diploma
  • Relevant experience
  • Familiar with SharepWindows OS, Printer Administration, Office 365, Active Directory, 0365 Sharepoints and OneDrive support experience
  • Basic understanding of DNS, DHCP, TCP/IP
  • Must have strong sense of responsibility, initiative and commitment to customer service
  • Experience in Linux / Cloud computing will be an advantage
  • Abel to work under shift schedule, 5-day work week
  • Shift details: 8am to 5pm; 4pm to 1am (work from home) and 0am to 9am (work from home)


If you meet the requirements of the above position, please email us a detailed resume stating personal particulars, qualifications, experience, present and expected salaries, contact numbers, together with a recent passport-size photograph and transcript to:

[Click Here to Email Your Resume]

(All applications will be treated in strict confidence. We regret that only short listed candidates will be notified)

Company Overview
PAct Consulting