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Jobster Pte Ltd (EA License No: 06C5060)| Date Posted: 27-Oct-2020
EA Licence No: 06C5060|EA Personal Registration No: 200818951C
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Job Nature:
Permanent, Contract
Position Level:
Experienced
Qualification:
ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

Job Description

Responsibilities:
 Monitor and observe system alerts or out of the normal system behaviours.
 Follow incident isolation procedure to identify and verify faults before applying
problem resolution scripts to fix the issue or escalation.
 Perform consolidation of records for reporting for monitoring, analytics or audit
purposes.
 Perform post change system health checks to verify that the changes didn't caused
undesirable behaviours.
 Manage the life cycle of incident tickets from creation, update, escalation to closure.
 Review and verify the accuracy of operational scripts. Suggests areas of
improvements.

 

Requirements:
 Possess a Nitec, Diploma or Degree preferably in Engineering or Information
Technology. With at least 1 year relevant experience
 12 hours shift, work 2 days off 2 days
 Able to follow documented work instructions and procedures.
 Good written and verbal command of written English.

Company Overview
Jobster Pte Ltd (EA License No: 06C5060)