Monitor and observe system alerts or out of the normal system behaviours.
Follow incident isolation procedure to identify and verify faults before applying
problem resolution scripts to fix the issue or escalation.
Perform consolidation of records for reporting for monitoring, analytics or audit
Perform post change system health checks to verify that the changes didn't caused
Manage the life cycle of incident tickets from creation, update, escalation to closure.
Review and verify the accuracy of operational scripts. Suggests areas of
Possess a Nitec, Diploma or Degree preferably in Engineering or Information
Technology. With at least 1 year relevant experience
12 hours shift, work 2 days off 2 days
Able to follow documented work instructions and procedures.
Good written and verbal command of written English.
Jobster Pte Ltd (EA License No: 06C5060)