Helpdesk Support (Cloud)

Jobster Pte Ltd (EA License No: 06C5060)| Date Posted: 18-Nov-2020
EA Licence No: 06C5060|EA Personal Registration No: 200818951C
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Job Nature:
Permanent, Contract
Position Level:
Experienced
Qualification:
ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

Job Description

  • 1 year contract, renewable
  • Working location: Work from Home throughout the first year
  • Working hours: 12 hours shift, work 2 days off 2 days

 

Scope:

  • Monitor and analyse the current state of various NDI runtime environment (production and non-production) to  ensure optimum system performance, and work  out  data- based strategy for continuous improvement.   
  • Work with application teams, solution architects, security consultants, and other teams to implement improvement plans.
  • Chair and facilitate change control boards to  review and approve changes to  the various NDI environment.   Review and ensure proper deployment and rollback plan for each change is in place.
  • Manage application and security incidents, conduct problem determination, work with various internal teams and vendors to resolve issues on a timely basis to meet SLA, escalating to higher management if necessary.
  • Develop operations and processes guide to  ensure every aspect of operations is documented and complies with audit requirements.
  • Manage day-to-day operation activities, analyse statistics and write status and progress reports, and present findings to stakeholders and higher management.
  • Manage  operations  team  consisting  of  staff  and  vendors, ensuring  support  is available on a 24/7 basis.

 

Requirements:

  • Bachelor Degree or Diploma in IT related field
  • Min. 1-2 years of working experiences in the related environment
  • Experience in server, network, cloud resources administration, equipped with troubleshooting and shell scripting skills for daily operations
Company Overview
Jobster Pte Ltd (EA License No: 06C5060)