Snaphunt Pte Ltd

Helpdesk Support Analyst

Snaphunt Pte Ltd| Date Posted: 29-Apr-2020
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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

Job Description

The Offer

 

  • Work alongside & learn from best in class talent
  • Excellent career development opportunities
  • Attractive Salary and Benefits

 

The Employer

Founded by a team with over 20 years of IT experience, our client supports businesses who outsource their IT functions, with their ability in cross-application connectivity.

 

The Job

 

You will be responsible for :

  • Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
  • Logging and tracking problems, incidents, requests and queries.
  • Ensuring all standards and procedures are followed and maintained.
  • Answering queries and resolving issue relating to usage of standard applications and IT services.
  • Providing monthly help desk reports.

 

The Profile

 

  • You possess a Degree/Diploma in Computer Science, Engineering or related field.
  • You have at least 3 years experience, ideally within a Helpdesk/Technical Support role.
  • You have excellent communication and interpersonal skills.
  • You possess strong knowledge of Java and SQL.
  • You pay strong attention to detail and deliver work that is of a high standard
  • You are a strong networker & relationship builder
  • You are adaptable and thrive in changing environments

 

 

Ref :04307241

Company Overview
Snaphunt Pte Ltd