Helpdesk Support Analyst
- Work alongside & learn from best in class talent
- Excellent career development opportunities
- Attractive Salary and Benefits
Founded by a team with over 20 years of IT experience, our client supports businesses who outsource their IT functions, with their ability in cross-application connectivity.
You will be responsible for :
- Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
- Logging and tracking problems, incidents, requests and queries.
- Ensuring all standards and procedures are followed and maintained.
- Answering queries and resolving issue relating to usage of standard applications and IT services.
- Providing monthly help desk reports.
- You possess a Degree/Diploma in Computer Science, Engineering or related field.
- You have at least 3 years experience, ideally within a Helpdesk/Technical Support role.
- You have excellent communication and interpersonal skills.
- You possess strong knowledge of Java and SQL.
- You pay strong attention to detail and deliver work that is of a high standard
- You are a strong networker & relationship builder
- You are adaptable and thrive in changing environments
Snaphunt Pte Ltd