Helpdesk Specialist

Wizlearn Technologies| Date Posted: 2-Mar-2021
Save Job
Job Nature:
Contract
Position Level:
Entry Level
Qualification:
Diploma

Job Description

 Responsibilities:

  • Provide 1st Level Technical Support to Users via Phone or Email
  • Escalate unresolved issues to the technical department
  • To ensure that documentation all cases & ensure that all cases are resolved within the stipulated time-frame
  • To generate reports for management review
  • Responsible for testing out new updates with the technical department.
  • To provide periodical feedback to the technical department
  • To create training notes for the different group of users
  • To conduct users training periodically
  • Responsible for data migration for client and create new user

 

Requirements:

  • Minimum Diploma in any discipline
  • Preferably with 1-2 year experiences in helpdesk support  or customer service
  • Good interpersonal skills and able to work as team.
  • Pleasant personality and able to handle stress and high phone call volume
Company Overview
Wizlearn Technologies