Wizlearn Technologies| Date Posted: 2-Mar-2021
- Provide 1st Level Technical Support to Users via Phone or Email
- Escalate unresolved issues to the technical department
- To ensure that documentation all cases & ensure that all cases are resolved within the stipulated time-frame
- To generate reports for management review
- Responsible for testing out new updates with the technical department.
- To provide periodical feedback to the technical department
- To create training notes for the different group of users
- To conduct users training periodically
- Responsible for data migration for client and create new user
- Minimum Diploma in any discipline
- Preferably with 1-2 year experiences in helpdesk support or customer service
- Good interpersonal skills and able to work as team.
- Pleasant personality and able to handle stress and high phone call volume