Helpdesk Specialist

Wizlearn Technologies| Date Posted: 2-Mar-2021
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Job Nature:
Position Level:
Entry Level

Job Description


  • Provide 1st Level Technical Support to Users via Phone or Email
  • Escalate unresolved issues to the technical department
  • To ensure that documentation all cases & ensure that all cases are resolved within the stipulated time-frame
  • To generate reports for management review
  • Responsible for testing out new updates with the technical department.
  • To provide periodical feedback to the technical department
  • To create training notes for the different group of users
  • To conduct users training periodically
  • Responsible for data migration for client and create new user



  • Minimum Diploma in any discipline
  • Preferably with 1-2 year experiences in helpdesk support  or customer service
  • Good interpersonal skills and able to work as team.
  • Pleasant personality and able to handle stress and high phone call volume
Company Overview
Wizlearn Technologies