Helpdesk Engineer

• 1 year contract, renewable
• Working location: Work from Home throughout the first year
• Working hours: 12 hours shift, work 2 days off 2 days

Scope:

• Monitor and observe system alerts or out of the normal system behaviours.
• Follow incident isolation procedure to identify and verify faults before applying
  problem resolution scripts to fix the issue or escalation.
• Perform consolidation of records for reporting for monitoring, analytics or audit purposes.
• Perform post change system health checks to verify that the changes didn't caused undesirable behaviours.
• Manage the life cycle of incident tickets from creation, update, escalation to closure.
• Review and verify the accuracy of operational scripts. Suggests areas of
  improvements

Requirements:

• Bachelor Degree or Diploma in IT related field
• Min. 1-2 years of working experiences in the related environment
• Experience in server, network, cloud resources administration, equipped with troubleshooting and shell scripting skills for daily operations