Helpdesk Engineer

Jobster Pte Ltd (EA License No: 06C5060)| Date Posted: 18-Feb-2021
EA Licence No: 06C5060|EA Personal Registration No: 200818951C
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Job Nature:
Permanent, Contract
Position Level:
Experienced
Qualification:
ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

Job Description

  • 1 year contract, renewable
  • Working location: Work from Home throughout the first year
  • Working hours: 12 hours shift, work 2 days off 2 days

Scope:

  • Monitor and observe system alerts or out of the normal system behaviours.
  • Follow incident isolation procedure to identify and verify faults before applying
    problem resolution scripts to fix the issue or escalation.
  • Perform consolidation of records for reporting for monitoring, analytics or audit purposes.
  • Perform post change system health checks to verify that the changes didn't caused undesirable behaviours.
  • Manage the life cycle of incident tickets from creation, update, escalation to closure.
  • Review and verify the accuracy of operational scripts. Suggests areas of
    improvements

Requirements:

  • Bachelor Degree or Diploma in IT related field
  • Min. 1-2 years of working experiences in the related environment
  • Experience in server, network, cloud resources administration, equipped with troubleshooting and shell scripting skills for daily operations
Company Overview
Jobster Pte Ltd (EA License No: 06C5060)