Helpdesk Engineer (In House | Upto $3,000)

Recruitment Hub Asia Pte Ltd| Date Posted: 15-Nov-2020
EA Licence No: 12C6135|EA Personal Registration No: R1980706
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Job Nature:
Permanent, Contract
Position Level:
Entry Level, Experienced
Qualification:
ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

Job Description

Job Responsibilities:

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Provide End User Technical Support (Including but not limited to Phone, Onsite and By Electronic Means);
  • Diagnose and Resolve Technical Issues in accordance with Standard Operating Procedures;
  • Maintain and monitor daily performance of wireless and network infrastructure;
  • Log fault calls and other modes of communication and ensure prompt and timely follow up;
  • Incident testing and replacement of faulty equipment;
  • Assist in the preparation of status reports;
  • Deliver training to users, engage in updates and write ups on various training and technical manuals;
  • Render assistance and support to Network Engineers;
  • Follow-up and update customer status and information;
  • Pass on any feedback or suggestions by customers to the appropriate internal team;
  • Perform any other adhoc assignments as may be assigned.

 

Requirements:

  • Possess minimum 2 years experience in the capacity of a Helpdesk/Service desk
  • Diploma: Engineering, IT or Computer Science, Business or Business Administration, 

 

Interested candidates please send resumes to asmita.chauhan@recruitmenthubasia.com or click on Apply Now.

We regret to inform only short-listed candidates will be contacted.

EA No: 12C6135 | EA Registration No: R1980706

Company Overview
Recruitment Hub Asia Pte Ltd