Help Desk Support (East/5 Days/Up to $2,200)

Recruitment Hub Asia Pte Ltd | Date Posted: 27-Jul-2018
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Job Nature:
Permanent, Contract
Position Level:
Entry Level, Experienced
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

Job Responsibilities:

  • Respond to customer calls in a professional and courteous manner
  • Follow call script processes to answer incoming calls, emails etc
  • Perform all tasks required to achieve account SLAs
  • Responsible for logging calls and ensure all calls contain clear problem description, resolution and all activities carried during resolution of the problems with the customers
  • Responsible and take ownership of all calls till closure
  • Provide 1st level troubleshooting to customers.
  • Dispatch onsite support if required

Job Requirements:

  • Possess IT certification in Diploma/ ITE added advantage
  • Basic technical knowledge skills e.g PC troubleshooting, basic connectivity
  • Comfortable working in call centre environment

Interested candidates please apply via [Click Here to Email Your Resume] or call 6427 8689 to discuss further.

Thank you and all the best in your job hunt.

Recruitment Hub Asia Pte Ltd (12C6135)
Tan Soon Hock (Steven) R1109889
Principal Consultant

Company Overview
Recruitment Hub Asia Pte Ltd