Help Desk Customer Service - Ref : RASB/AG/GBH

ST Engineering Land Systems Ltd. | Date Posted: 10-Jan-2019
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Position Level:
Entry Level, Experienced, Manager, Senior Manager, Top Management, Student Job
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, 'A' Levels, Diploma, Bachelor's / Honours, Masters / PhD

Job Description

Company: ST Engineering Land Systems Ltd.
Business Area: Land Systems

Job Description : 
  • Serve as the first point of contact for our Customer Service team, by means of automated alerts, phone calls, email, or electronic chat sessions, responding quickly and competently.
  • Perform customer identification and verification of problem through probing questions and effective listening skills, while using provided processes and/or systems.
  • Provide quick technical assistance and customer service support for incoming communications, followed by remote troubleshooting through diagnostic techniques and pertinent questions
  • Walk customers through equipment familiarization, basic usage, and problem resolution, and be able to escalate issues appropriately when onsite service is required.
  • Expected to prioritize and manage several open issues at one time, documenting the process and technical knowledge in our ticketing system.
  • Candidates must be willing to work shifts (including mornings, evenings, and nights on weekdays and weekends including holidays).
  • Must be willing and able to troubleshoot, maintain, configure, and install both hardware and software.
  • Might be required to go overseas for training.
Requirements : 
  • At least diploma in an IT related field. 
  • Linux knowledge and /or experience is required