Healthcare Operations Manager, Hospitals

Recruit Express Pte Ltd| Date Posted: 14-Nov-2020
EA Licence No: 99C4599|EA Personal Registration No: R2091773
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Job Nature:
Permanent, Contract
Position Level:
Bachelor's / Honours

Job Description

The incumbent will be responsible for the management of assigned clinical service(s) across the continuum of care, and achieving stated outcomes in customer service, volume & financial targets, processes and learning & growth perspectives.

  • Manage service point operations assigned.
  • Responsible for daily operations of these service points, including front counter services, administrative / operational matters and partnering Clinic Nurse Manager and other stakeholders to solve system and process problems.
  • Work with other department managers to ensure a positive experience for patients along the continuum of care.
  • Ensuring facilities are patient friendly, safe, and spick & span.
  • Partner the Senior Assistant Director (Ops & Admin) in achieving customer satisfaction targets.
  • Responsible for devising innovative services to continually improve service levels and delight customers.
  • Responsible for achieving volume and financial targets for clinical targets assigned. Develop and carry out business plans in conjunction with clinical chiefs to ensure that goals are reached.
  • Manage business through annual financial budgeting and regular reviews with clinical heads, and development of new business.
  • Manage a group of non-nursing staff providing services in service points. Conduct appraisals for non-nursing staff.
  • Ensure that non-nursing staff receive appropriate induction, orientation and training so that they possess appropriate skills and knowledge to carry out their jobs.
  • Responsible for staff recruitment and retention to achieve stable, skilled and motivated workforce and achieve the desired customer and business outcomes.
  • Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems
  • Participate in committees and other tasks as assigned.
  • Job rotations to other operational areas after 3 years.

Job Requirements:

  • Degree in any discipline with minimum 5 years’ work experience in Healthcare industry
  • Healthcare operational experience will be advantageous although not necessary
  • Minimum 2 years of experience in managing frontline staff
  • Able to start work on short notice

Interested applicants please send your resume to [Click Here to Email Your Resume] or contact 98752960 for more information
Ho Yun Xin Claire (R2091773)

Company Overview
Recruit Express Pte Ltd