Head of Operations, SMU Executive Development

Singapore Management University| Date Posted: 14-Aug-2019
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Job Nature:
Position Level:
Job Category:
Bachelor's / Honours

Job Description

  • Ensure consistent high quality of operational efficiency by bringing oversight, processes, accountability and positive teamwork to the delivery of ExD Programmes
  • Leads a team of Programme Managers, Assistant Programme Managers in the day to day operations and ensures operations are executed smoothly and due process is adhered to
  • Provides support to the Head of Department (HOD) for all operational matters within the Department, providing insight and visibility to HOD of matters arising, proactively addressing and resolving matters in terms of programme delivery and compliance
  • Preparing programme materials, such as faculty's materials, participants' folders (digital or physical), final course packs, production (external or internal), programme specific site
  • Setting up of rooms and/or other designated venues, book facilities, final set-up inspection, preparation of teaching logistics
  • Organizing programme catering
  • Provide in-class support to participants, client and faculty needs, and ensures all aspects of programmes run smoothly
  • Communicate with faculty, staff, clients and participants
  • Coordinate and administer programme schedules & timeline management
  • Keeping record of attendance and printing of certificates
  • Compilation of evaluation assessments at the end of each programme
  • Responsible for documentation of programmes and contributes to process improvement projects and database maintenance and update, and other related job duties as required


  • Degree with 10 years of relevant work experience, preferably in higher education sector
  • Six Sigma experience preferable
  • Familiarity with process improvement concepts and practice
  • Familiarity with university level processes and governance
  • Ability to work across departments within the university effectively
  • Ability to work with ambiguity and under time pressure
  • A team player, resourceful, organized, meticulous and responsible
  • Mature outlook and leadership capabilities
  • Highly organized – timely, efficient
  • Ability to multi task
  • High sense of responsibility
  • Excellent interpersonal skills

Other Informations

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

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Singapore Management University