Guest Services Officer (Telephone)

Park Hotel Farrer Park| Date Posted: 3-Jul-2019
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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, 'A' Levels

Job Description

    1. To connect and transfer incoming and outgoing calls for guests and staff.

 

    1. To attend to guest and staff enquiries regarding telephone calls or other telephone related matters.

 

    1. To program wake-up calls and take down guest messages.

 

    1. To liaise with Vendor/Telecoms on repairs and breakdown of telephone equipment.

 

    1. To ensure in-house sound system is functioning and messages are promptly delivered.

 

    1. To file memos, records and correspondence systematically.

 

    1. To assist in all matters at Front Office reception when needed so as to meet business requirements.

 

    1. To answer guests’ queries and complaints and refer them to Guest Services Manager on duty.

 

    1. To co-ordinate with Sales Department, Housekeeping Department, any other departments and Front Office staff to ensure hotel’s objective to provide the most efficient services to guests is achieved.

 

    1. To perform any other suitable tasks as and when assigned by Senior / Guest Services Manager.
Company Overview
Park Hotel Farrer Park