Guest Services Officer
To perform check in and check out guests according to hotel procedures and ensure all guests’ accounts are correct and settled upon check out.
To attend to all guests’ enquiries and complaints and to ensure guests’ satisfaction.
To sell, register and assign rooms to incoming guests, ensuring that all details are filled up correctly on registration card.
To issue program room keycards and validate duplicate room keycards to guests.
To attend to all requests and requirements from guests promptly and handle complaints tactfully.
To assist walk-in guests and in-house guests with alternative accommodation in the event of a full house situation.
To inform other departments of arrival, room changes, check out and special arrangements.
To maintain mails and information desk routines as per procedures.
To answer telephone and guest enquiries.
To receive and hold in safe custody on all foreign currencies made by guest as Deposit.
To offer up-selling of rooms to a higher category of room type.
Park Hotel Farrer Park